Quality Policy
Our aims are to:
- Help customers maintain their fire fighting and protection capability to the highest standards.
- Maintain a local and responsive service.
- Provide a full range of products and services
- Remain competitive and offer value for money in terms of service and price whilst still being profitable
- Maintain existing customers and attract potential new custom
- Maintain an effective management system complying with statutory, technical, National and International Standards.
- Encourage a culture of flexibility, service, quality and continual improvement.
This is achieved through the:
- Full commitment of the top management and workforce to this quality policy and the needs of the customer.
- Understanding that achieving customer satisfaction by listening and providing a consistently high quality product and service is key to the success of the business.
- Skill, training, dedication and relevant working experience of staff.